Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with more than 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The Customer Routing Analyst is required to support all routing and customer compliance for Retail. The position sits within the Planning and Scheduling Department, reporting directly to the Manager, Customer Routing. 

The role

• Assist in supporting major accounts (i.e., contact accounts regarding delayed carrier pickups, communicate with sales regarding routing issues, etc.)
• Adhere to customer specific routing guides to ensure compliance by routing and distribution teams for assigned accounts. 
• Work with internal teams to prioritize receipt of product given account specific routing requirements, considering processing and order timing.
• Maintain routing table updates and ongoing maintenance.
• Organize and maintain current vendor routing guides.  
• Assist DC Logistics Clerks to handle certain customer specific requirements during and after the shipment has been processed.
• Route and communicate via certain customer specific routing portals.
• Follow up and assist in troubleshooting shipping issues (i.e. picking/packing errors, delays, misguided freight, label issues, chargeback/penalties, etc).

The requirements

• Bachelor's Degree in Supply Chain/Logistics
• At least 3 years' experience in a supply chain or related environment
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook
• Excellent problem solving skills; able to gather and analyze information at a high level 
• Excellent verbal and written communication skills
• Ability to speak and present information in a clear concise way in front of customers
• Proven ability to prioritize information, work activities, use of time, resources
• Ability to work in a team-based environment
• High level of interpersonal skill and professionalism required
• Ability to work under demanding deadlines

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.