Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

We are seeking customer service professionals who are passionate about delivering excellent service and building strong customer relationships. Our roles in Customer Service are ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy resolving customer issues while supporting day-to-day account activities.

In customer service you will play an important part in managing the end-to-end order lifecycle and supporting customers by providing accurate information, resolving inquiries, and ensuring a positive and consistent experience. You will also develop your product knowledge and contribute to a team that values collaboration, accountability, and service excellence.

The role

• Manage and maintain customer orders, ensuring all open and after-sales transactions are accurate and up to date.
• Proactively review and resolve outstanding transactions using available systems and tools.
• Coordinate and expedite shipments with precision, taking into account specific customer requirements.
• Process credits, returns, and manual invoicing in a timely and accurate manner.
• Maintain detailed and accurate order records across internal and customer systems, including pricing, PO details, and order status.
• Ensure data accuracy across all platforms to support reliable reporting and business insights.
• Resolve customer inquiries and issues across multiple channels, including phone, email, live chat, online reviews, and social media.
• Communicate clearly and promptly with customers regarding product details and order inquiries using multiple systems and tools.
• Respond to customer complaints in a professional and timely manner, escalating when necessary.
• Adapt to evolving customer and business needs, prioritizing tasks effectively throughout the day.

The requirements

• A Bachelor’s degree in Management, Business or a related field, or equivalent experience.
• At least three (3) years of experience in customer service or an account support environment.
• Strong communication and interpersonal skills.
• Ability to resolve customer issues in a professional and timely manner.
• Strong problem-solving and attention to detail skills.
• Ability to multitask and manage competing priorities.
• Experience using multiple computer applications, including MS Office Suite.
• Ability to learn and understand product details and specifications.

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.